We want you to be satisfied with your purchase. If you need to make a return, please email us at firstname.lastname@example.org for a return authorization number. We will issue a RMA number and return instructions with the Returns Department address. Unauthorized returns will NOT be accepted or returned to you.
Please understand that we are a small online store with limited inventory. We will honor a full refund minus shipping cost on the full price merchandises if returned within 14 days from receipt. Your timely return will allow other customers get the sizes they want. The authorized return merchandise must be received by us within 14 days from your receipt date. We will not accept any merchandise returned after 14 days of receipt. Please note that the return shipping cost are at your expense. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with intact tamper-proof seals for items where these are applied. It takes 7-14 business days for us to process your return. (Please allow longer processing time during high seasons.) When we receive your return, we will inspect the item and issue a refund. A restocking fee will be deducted from your refund: $3.50 per return + $.50 per item if the entire order is returned. The restocking fee is waived if you keep at least one item in your order.
Please understand that our stock is limited. That is why our special sale events are final sale so all customers can get a chance to purchase with the promotions. Sale items discounted more than 20% off are considered final sale and are not eligible for return or exchange. Sales are final for promotional campaigns.
International orders are not eligible for return or exchanges.
FINAL SALE ITEMS
Only regular priced items may be refunded. Items discounted more than 20% off are considered final sale. Unfortunately final sale items cannot be refunded or exchanged.
You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged. Shipping costs are non-refundable. If you use our provided shipping label, the cost of return shipping ($10) will be deducted from your refund. Please consider using a track-able shipping service or purchasing shipping insurance, if you are shipping an item over $75.
A $10.50 fee will be deducted from your refund if a free-shipping promo is applied to your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping charges are non-refundable.
We only honor exchanges for damaged items. Please place a new order for a replacement if you wish to exchange for a different size or item. Restocking fee is waived if new order is placed. New shipping charges will be incurred for your new order.